Cloud computing center is an important landing place of the cloud computing technology and cloud-based services platform, which is also the main places to store huge amounts of data. In the near future, acting as the roles that water, electricity and other basic resources play in our daily life, cloud computing center will provides a variety of service for all industries and be a significant mode of the information service with the advantages of flexibility, elasticity and low cost. So it is very important to study how to improve the stability, reliability and safety of the cloud computing center and related service. Besides increasing hardware investment of the cloud computing center infrastructure and virtualization platform, the more important part is to improve the level of operations which includes operation system, process and teams’ abilities; Considering the specificity of operations staff, it is necessary to customize a series of performance management system for operation teams, what will be benefit for operations staff to recognize self-deficiency and take effective measures to strengthen the abilities and performances of themselves.The paper takes STNC Baoshan cloud computing center as the research object, analyzing the operation objectives, operation system, the main process and the current situation of performance management of the center with theoretical guidance of performance management and IT service related knowledge, in order to find out the existing problems.In the final part of this paper, the author will propose a construction scheme of performance management system, which focuses on process and circulating improvement. The plan will help operation team of Baoshan cloud computing center to enhance the ability and performance, while it will also offer a useful reference for the operations management of other data centers... |