The Research On The Relationship Among Knowledge Workers’Mindfulness, Coworker Relationship And Interpersonal Citizenship Behavior

As an important constituent element of organizational citizenship behavior, interpersonal citizenship behavior is the employee’s helping behavior to others in the organization, which will directly or indirectly improve individual’s and organization’s performance and contribute to the organization’s operation. Especially in the knowledge economy era, knowledge workers are engaged in mental work, which depends on one’s knowledge and skills, so it will be even harder for one to complete the task without others’hands, and that’s the reason why more and more managers pay much attention on employees’interpersonal citizenship behavior. Reviewed the earlier paper, we found that scholars mainly focused on the variables related to the social network. However, individual’s helping behavior will inevitably be affected by affection in the social network, in other words, one will help others only when he or she feels it responsibility or obligation, so interpersonal citizenship behavior will be restricted to advocate and promote.When reviewing the papers on mindfulness, we found mindfulness can help one make decision in non-judging state. Furtherly, we found that one’s mindfulness is positively related to his or her interpersonal relationship. At the same time, we know that interpersonal relationship is one of the most important inducing factors of one’s citizenship behavior. Inspired by this, we construct a model in which mindfulness, coworker support and perspective taking as the antecedent variables, and interpersonal citizenship behavior as the outcome variable, and trust and empathic concern as the mediator variables.We chose employees in knowledge-intensive enterprises as our sample and completed questionnaire survey, based on the342questionnaires, we processed the date and the results are as following:(1) Knowledge workers’ mindfulness is positive related to his or her interpersonal citizenship behavior, and trust plays a fully mediator role between them.(2) Knowledge workers’ perceived coworker support is positive related to his or her interpersonal citizenship behavior, and empathic concern plays a partial mediator role between them. (3) Knowledge workers’perspective taking is positive related to his or her interpersonal citizenship behavior, and empathic concern plays a fully mediator role between them.In the ending, contributions and limitations of this paper are discussed.