The Customer Service System Optimization Of C Water Supply Limited Company

Water industry as the basic industry of the national economy, China’s economic development and social stability has played an irreplaceable role. After joining the WTO as the country gradually opening the market for urban water supply, water supply industry dominance will gradually lose the water supply industry is bound to introduce competition in a wider range and greater depth, more and more private capital even foreign capital to participate in the construction of urban water supply facilities and business management in order to improve the water supply market-oriented. For any market-oriented enterprises, customer focus, good customer service in order to ensure the survival and sustainable development of enterprises, the water companies are no exception. The market is going through changes of water during the transformation of operational mechanisms and reform of property rights of enterprises must also pay attention to the customers, good customer service, increase customer satisfaction, which is now more realistic water supply enterprises and specific problems. Good customer service will not only help to survive the economic development of the enterprise sector, but also for the social life of stability and the government’s management also plays a pivotal role. This is the article on the water supply enterprise customer service research purpose and significance.This paper mainly C Water Co. as an object, drawing theoretical ideas of CRM customer service system to study the water supply companies. The full text is divided into five parts: First, the paper introduces the background and significance, research ideas and content; secondly, tracing the origins and development of customer service ideas, and analyzes the customer relationship management theory and its significance for customer service; again, briefings C water Co., Ltd. focuses on the customer as well as customer service situation C water Limited; then, optimizing C water Ltd customer service system, mainly from the customer service organization, customer service culture and customer service system platform and other aspects of customer service system to carry out construction; Finally, the implementation and evaluation of C water Ltd customer service system, mainly with the actual situation on the C water Ltd customer service system construction made specific implementation steps, and customer service system for objective evaluation.