Call Center Construction Based On Process Optimization

In nowadays customer economy cra,the market economy is transforming from company-oriented to customer-oriented,and the competition among companies has changed from product price competition to current service quality competition.As the information service platform for a company to establish good communication with customers,call centen help enterpriscs to capture customer need timely and provide high-quality services to customers,through improving customer satisfaction and loyalty to gain sustainable competitive advantage.Customer relationship management is a fire-new business conception.It Porvides new managcment model to deal with the relationship between coporations and customers.In current economic environment of globalization,how to make enterprises obtai(?)remarkable improvement in such aspects as cost,quality,service and specd,adapt to regqrdin customer,competition,change as the modern enterprise's management environment of th(?)characteristic to the maximum extent,establish in an unassailable position to become primar problem of business administration in the global competition.So enterprise's business proces is more artificial to arise at the historic moment for a kind of brand-new management ideas.It appearance invoives a great deal of factors,such as idea,proeess,organizing,etc,extensively but its essence most key content lie in business proeess itself simplify and integrate also most.Popularity and wide application of high technology create a number of new markets an opportunities,but also a profound impact on development and social change.The tradition(?)mode of operation of the business was hit.To accommodate this change,we are required t(?)improve labor productivity through a variety of modern communication and comput(?)technology to find new economic growth point.For complex data,many call center sta through operational guidelines cured,process settings and statistics to guide the operation an efficiency of the reaction stream is run and call center,is the focus of all call center of bank.At present,the construction of information systms is a major innovation management f(?)China's commercial banks.However.the various functional departments submit their ow(?)development needs,especially for management information systems.In this case,the exchang and sharing of data between different systems is difficult to achieve.a lot of important data ca(?)not be offectively used,and a number of islands of information ard formed.Thus,at th(?)beginning of the call center information system,business process process needs to be cured to a syste construction.And the call center business process system should be docked with other systems...