Research Of Value-added Service Operation Platform

There are various forms of authentication systems for channel access systems(including online business hall, business hall, telephone number 10000, self-service terminals, etc.) of China Telecom, having complicated and varied authentication methods, such as authentication based on CRM customer identification and customer password, authentication based on product identification and product password, authentication based on account. In addition, with the development of value-added service of Telecom and increase of business platforms, besides remembering account of customer service for the channel access system, users will need to remember accounts used for various value-added services; every time when logging in a business platform, the user needs to provide corresponding identity authentication information, which brings inconvenient use experience for users and prejudices the promotion of bundling of multiple businesses of Telecom.In order to solve the above problems in the current authentication systems faced by the enterprise, China Telecom introduces Unified Authentication of MBOSS(hereafter referred to as UAM) for external customers in MBOSS2.0; on the one hand, it integrates the authentication systems of the current customer access systems at the IT side, shields the authentication function of business supporting system of CRM and others and provides centralized authentication services for various channel systems through UAM; on the other hand, it provides cross-business, cross-platform and unified authentication and single sign on through authentication exchange at the business platform side to greatly improve customer perception.The thesis states the system construction idea and network topology of UAM for external customers, describes relationships of UAM and online business hall, CRM, business platforms and other systems, states architectures of two levels of platforms(national UAM and provincial UAM) and their cooperation relations with emphasis on the core business procedures and security reinforcing scheme of UAM, sets out software architecture, logical architecture and engineering association figure of UAM, specifically introduces detailed application deployment, and describes the core data module and object achieved by the system in detail.UAM for external customers provides unified IT support for the authentication of customer access systems, effectively promotes the service perception of customers, saves system construction cost and has great significance for the strategy transformation of China Telecom.