A Study On Satisfaction With The Taxation Service Of Guangzhou Local Taxation Bureau

Tax service is the basis of modern taxation management,directly related to the quality and efficiency of tax collection and management,related to the construction of the harmonious relationship between tax collectors and taxpayers. In accordance with the requirements of building a service-oriented government doing a good job in tax service is the tax department’s general choice and common trend in the world’s most countries. In recent years,the tax service has become the core and key point of tax revenue work. China’s taxation service concept,service content,service forms have undergone tremendous changes. How to optimize tax service and improve the taxpayer’s satisfaction and degree of tax compliance is an important topic in the current tax department. At present,the tax service work in our city can not adapt to the requirements of the development of the times and the reasonable needs of taxpayers,so there are many problems and shortcomings,mainly reflected in the low tax service satisfaction. Therefore,how to optimize the taxation service,increase the degree of satisfaction of the taxpayer and improve service quality has become the important issue of the tax department,but also a systematic project.This thesis adopts the perspective of the new public service theory and considers the present situation of the taxation service of Guangzhou Local Taxation Bureau,mainly using the methods of literature research,questionnaire survey and content analysis. It carries out the system-wide survey of the satisfaction degree of taxation service and deeply analyzes the tax payers’ satisfaction degree for all indicators of the taxation service. It comes to a conclusion that the service efficiency and level is taxation service’s "short board"; the standard service systems,including " First asked responsibility system " and " one time inform system ", still need to be improved and carried out; taxpayers’ right protection mechanism still need further improvement. Based on the inspiration and reference of the new public service theory, we should start from the principle of "serving the public",construct the "taxpayer-centered" taxation service system and put forward countermeasures and suggestions on improving satisfaction degree of the taxation service of Guangzhou Local Taxation Bureau. The suggestions are we should learn from the new public service theory to firmly establish service consciousness; solidly implement the taxation service regulations,safeguard the legitimate rights and interests of taxpayers; dynamically analysis the taxpayer’s reasonable demand, establish a long-term mechanism of taxation service satisfaction work; strengthen internal and external supervision and performance evaluation,use the supervision and evaluation results reasonably; encourage the taxpayer to participate in the taxation work and enhance the service quality. Through all the countermeasures and suggestions listed above,we will further improve satisfaction degree and compliance degree of tax law in order to build a harmonious relationship between the taxpayers and tax collectors.