Research For The Improvement About The Service Satisfaction Level Of HJ Hazardous Waste Disposal Company

Environmental protect and harmonious development are the main themes in the whole world. The services for the environmental protect is not only an important part but also an main condition. The current and coming period will be the crucial period for our country to build the moderately prosperous society and is also a major historical opportunity for the development of environmental services. To provide a material base and technical support for protecting the environment, we should catch the domestic and international environment’s new characteristics, follow the development trends of Economy globalization and industrial transformation and upgrading, rapidly develop the industries belong to environmental services.Hazardous waste disposal industry is a crucial part of environmental services industry. Our country’s hazardous waste disposal industry still remains primary period. With the development of the industry, environmental degradation and air pollution, nowadays hazardous waste disposal has become an important themeThe hazardous waste disposal companies mainly provide the services to the industrial companies and hospitals. Their services include waste collection, transportation and disposal and the number of their customers is enormous. Nowdays hazardous waste disposal industry is under the market operation, while the development of hazardous waste disposal in our country started late. So the actual situation is not optimistic:lack of service awareness; different mixed-scale companies lower management and technical level (it can’t reach customers’satisfaction); lower service level.HJ hazardous waste disposal company is choosed for the research. According to the theory "service satisfaction level" and its related theories, we analysis and evaluate its service status for the present and provide some advices for their development.By explaining the service processes、technique、content and the service group, the service case in HJ hazardous waste disposal company is completely told. On the other hand, with the presentation of the external competition environment and the analysis of the competitors, we illustrate the importance of improving the service satisfaction level and enhancing competitiveness. We choose a measurement index for service satisfaction level survey, suitable for HJ hazardous waste disposal company, start the survey, analysis the numbers, then we get the result of service satisfaction level survey. The moyens to improve the company’s service satisfaction level can be finally raised, according to different aspects, such as the administration of service funtions and service information、the training of service personnels and the improvement of enterprise culture.As the government pay more attentions to the environmental protect, nowadays the hazardous waste disposal industry has rapidly improved:More and more hazardous waste disposal companies are under construction; there are more and more researches about hazardous waste disposal. Though the example HJ hazardous waste disposal company is a case study method, it can supply some research cases for the theory. Moreover, the indexes and models in the thesis have some reference value for some resemble satisfaction level service.