The Research Of Henan Unicom Customer Service

With the development of communication industry the third restructuring smoothly,the new communication, the new China Unicom, the new mobile is a new attitude toall business operations in public. For under the whole business operators, at thebeginning of operation of new business, will face the fierce competitors extrusion, theoriginal traditional advantage of business will be severely impacted by newcompetitors. Through excellent customer service to obtain satisfied and loyalcustomers become the core competition factor. To provide quality services,communication enterprises to establish a good customer service system.The first chapter discusses the research background, purpose and significanceand the domestic and foreign literature review. The second chapter focuses on thestudy of the characteristics of customer service communication industry. The thirdchapter discusses the research method of the communication of customer service, inthe light of the main problems at present Henan Unicom customer service existence,through data analysis, find out the reasons, in-depth analysis. In the fourth chapter ofHenan Unicom customer service work, puts forward some countermeasures toimprove the. The fifth chapter is the conclusion and suggestions.