The Research On The Improvement Of Remuneration Management System Of Customer Service Staff Of Q Company

With the rapid development of social economy, Chinese communications industry confronts increasingly fierce competition, which requires communications operators to enhance their management level and comprehensive competitiveness. Such competition among communication operators is not only reflected in improvement of technology and equipment, but also reflected in the enterprise human resources development and management. Obviously, an important part of operators’human resources management lies in remuneration management, especially, a scientific and reasonable remuneration management system to enable enterprises to attract and motivate staff, which affects enterprise development greatly. The effectiveness of enterprise salary management system affects the running of enterprise market directly, and furthermore contributes to the development of the enterprises and the realization of business objectives.Taking customer service team of Q company as the research object, firstly, we propose the research background and significance, elaborate basic theory of salary system, salary design, etc.; and then we analyze the operation status of remuneration management system of customer service staff of Q company, and point out some defects in current remuneration management system, e.g., kind of rigid structural model, lack of competitiveness, unfair promotion, which give rise to the difficulty in motivating staff and restrict the improvement of service and sales level, and analyze the causes of these problems; finally, combining the development strategy of Q company and group market operation transformation goal, we improve the design of customer service team’s remuneration management system of Q company to ensure that the new remuneration management system can boost fairness and enthusiasm better, and we also forecast the implementation effect and illustrate the potential problems during implementation process.Applying position value assessment, quantitative compensation theory, cost management and other theories and methods comprehensively, we design a remuneration management system suitable to customer service team of Q company, which can be referenced by similar enterprises in China.