G City Water Supply Company’s Business Process Reengineering

In every city，water supply facilities are one of the most important infrastructure. Inpeople’s production and life, it plays an irreplaceable role. G city water supply companywhich has more than one hundred years history is a typical utility nature of state-ownedenterprises, the most important and basic responsibility is the public services, the company’sprofitability for the second. Due to the long time monopoly, not to participate in marketcompetition, the ability of enterprise management lag behind, especially, the businessprocesses which oriented customer service, operate low efficiency, and make the companyhave to face the volume of user’s complaints increase year by year, the implementation of thenew pricing scheme water challenges and the high differences between production andmarketing.Based on the analysis of the environment of the water supply industry, with G CityWater Supply Company’s background and the three problems G City Water Supply Companyhave to face as the starting point to look for enterprise’s important business processes,application Performance-importance matrix method to pick out which need to be the objectof business process reengineering process (Pipeline repair business process, Account openingbusiness process, Water meter reading and charges business processes), business processreengineering object through ESIA methods.Expect for overcoming the resistance of enterprise organization adjustment and culture’schange, establish perfect information system, properly arrange the redundant personnel, tocomplete the work of to G City Water Supply Company’s business process reengineering,make new business processes efficient, fast, smooth, improve customer satisfaction, enhanceenterprise ’s survival ability, development ability and market competition ability in the future.