The Staff Of The Management Information System Continued Intent Studies

With the vigorous development of China’s hotel industry，particular afterentering the WTO， the hotel industry have adopted large-scale application ofadvanced science and technology to improve their core competitiveness to win newcompetition points，therefore the hotel management information system has becomethe main priority. However， internal staff resist the technology strongly， especiallyin the circucumstances of organizational mandatory use. Even if they used asrequired，the effect was not very satisfactory. Being the technology end-users，theenterprise information technology representatives，the attitudes and behavior ofemployees towards information technology will determine the effectiveimplementation of information systems， therefore affect the efficiency of theenterprises indirectly. Taking into account the important role of MIS in the customerservices，the emploees’ follow-up/continued usage is crucial. The purpose of thisstudy is to analyze the staff continued usage of Hotel Management InformationSystem (HMIS) in the mandatory environment and the influential factors.This study first attemps to combine the Technology Acceptance Model (TAM)and the Theory of Planned Behavior (TPB) on the basis of the ExpectationConfirmation Model(ECM)， with the existing literature， in order to build apreliminary theoretical model. The model is then tested via the questionnaires andstaff interviews from seven high-star hotels within Fujian Province. The conclusionsare as follows:(1)Hotel employees’ recognition of perceived usefulness of HMIS is thehighest,with the perceived ease of use ranking the second, the subjective norm thethird, while the satisfaction gets the lowest score followed by the continunce intention,recognition and the perceived behavioral control.(2)Resort indicates that users’ continuance intention towards HMIS usage issignificantly different with the specific social characteristics, such as the Personneldepartment,working experience for6-12months. In other words, the employeesbehave differently towards the continuance intention of HMIS usage because of thedifferent department and working experience.(3)The statistical analysis shows the four main factors affecting employees’continuance intention towards HMIS usage are perceived usefulness, perceived ease of use, satisfaction and subjective norms, perceived behavioral control andconfirmation of HMIS make significant positive effects on perceived ease of use,confirmation on satisfaction, and perceived ease of use on perceived usefulness ofHMIS. However subjective norms and confirmation have a positive effect onperceived usefulness, perceived usefulness and perceived ease of use have a positiveeffect on satisfaction, perceived behavioral control on the continuance intention, allnot significant, assuming the above hypothesises unestablished.In the end，the paper makes a number of relevant recommendations and a fewresearch prospects in the future.