The Design And Implementation Of Failure And Hidden Trouble Management System For Zhejiang Telecom

As the competition among telecom operators aggravating, the competition among the operators transform from the ability competition into the service competition. For Zhejiang telecom, the idea that the customer is god is deep into the enterprise culture. For the telecom operators, no problem is impossible, the operator needs to avoid failure, even if the problem occurs, the operator can make a reasonable explanation to the customers and provides efficient service. This is the requirements for Zhejiang telecom, with the development of Zhejiang telecom business and business ability, a problem hidden trouble management system should be needed to the manage the problem information, and to interact with some outside system, then provide the corresponding information, Therefore, Zhejiang telecom problem risk management system is imperative.Zhejiang telecom problem risk management system adopts B/S architecture, and it is consisted by the application server, database server, load balancing device, network equipment, as well as software application, etc. The system selects a set of IBM products and the DB2database is used as the data load carrier system. The selection of websphere application server is applied to load software, at the same time, on the hardware server selection, Power595is chosen as database server hardware, and PCServer is adopted as the hardware load of application server. By the above the hardware and software, the Zhejiang telecom problem risk management system is built successfully.Zhejiang telecom problem risk management system is mainly used to carry out manage the problems and report the problems, the problems management mainly includes the customer/business complaint, business complaint response, problem risk management, and the corresponding statistical reports. The report of the problems mainly includes hidden trouble report for the network, major hazard report, routing adjustment, as well as the related statistical reports of problems, etc.By the construction of Zhejiang telecom problem risk management system, the problems in the process of enterprise operation is manage effectively, it can divide the original discrete, single problem hidden trouble data in the various dimensions, which can be more intuitive and effective to reflect statistics for these problems, and then provides a more powerful auxiliary basis for the Zhejiang telecom leadership making-decisions.In addition, the system should be considered the system scalability, whether in the scalability of system in the business process, or in the extensibility of system on the performance, thus forming a long-term system that could satisfy the requirement of Zhejiang telecom.