On The Settlement Mechanism Of Consumer Dispute By Arbitration

Consumer disputes occur in China every day. Every year the3.15party exposes violations and counterfeit products relating to people’s clothing, food, housing and transportation on CCTV. People held the illegal businessmen in detestation, and showed disappointment about the Government’s supervision capacity as well. The frequency of consumer disputes in China reflected that there are a lot of shortcomings in consumers’rights relieving. Remedies for consumers’rights in our country include:reconciliation, mediation, appeal, arbitration and litigation, which has its own advantage and disadvantage. They all fail to play a well role on people’s market supervision. For this reason, a large number of businesses are willing to take risks, for gaining illegitimate incomes through illegal counterfeiting and disordering the market economy. To safeguard the legitimate rights and interests of consumers, maintain a stable market order, it has become imperative to look for more effective consumer dispute relief measures. Since the early20th century, many Chinese provinces and cities such as Qingdao, Shandong, Henan started to explore resolving consumer disputes through arbitration, which provides references for establishing arbitration mechanism of consumer dispute. At the same time, other countries of the world such as the United States, Spain, and Portugal had settled consumer dispute arbitration system early, their improved, advanced concepts and measures can be learned and absorbed for us. Judging from the current situation of consumer dispute arbitration in our country, the major problem is that there is no unified legislation on arbitration of consumer disputes, with various pattern, lack of coordination, not taking advantage of the arbitration of consumer disputes. Therefore, it is imperative to establish a dedicated arbitration mechanism of consumer dispute. We should put forward such aspects of overall assumption concerning arbitration mechanism of consumer dispute as legislation, principle, organization development, starting method, arbitration proceeding and determine effectiveness. Meanwhile, as the current booming network consumption, the dispute is also increasing. Establishing online consumer dispute arbitration system, rapidly resolving online consumer dispute across the network, will be able to regulate the online trading market and promote the development of online trading.