The Program Optimization Of Performance Assessment To Customer Managers In CT Bank

Performance assessment is the core of performance management, as well as the important part of human resources management system, thus to establish a scientific and effective performance assessment program related to the effective operation of the entire management system. In the era of economic globalization, to domestic commercial banks, it is a major issue about how to set up a set of scientific performance assessment program which is in line with China’s national conditions and meets the needs of customer managers in modern commercial banks. In view of this, from the perspective of theories and methods of performance assessment, combined with CT bank’s actual situation of performance assessment, we comprehensively discussed about how to design the performance assessment program taking customer managers in CT bank as an example, and proposed some specific designing suggestions as well.Performance assessment was firstly demonstrated through the literature review that has introduced the methods and tools of performance assessment as well as the current situation of commercial bank’s performance management. Secondly, through introducing the implementation of CT bank’s customer manager system, we investigated about the indicators and the program of performance assessment to customer managers, in order to analysis on the problems in terms of contents and methods, the main problem of which was that the assessment to customer managers has focused primarily on the assessment of the amount of business while ignoring the assessment of financial risk and marketing costs. Thirdly, in respond to these problems, performance assessment program in CT bank was perfectly optimized and designed, what’s more, the practice of performance assessment was discussed which has been combined with the actual situation of CT bank. Last but not the least, institutional, technological and personnel safeguard measures were put forward to ensure that performance assessment to customer managers in CT bank could be carried out successfully.