Study And Design Of The Performance Evaluation System Of Huangpu Customs

The achievements management origins from the20th century70’s US, then was rapid obtained vaious professions superintendent’s favor. With the new public management movement in depth, this tool is becoming more and more in Western countries to improve government management, to promote government efficiency, polish the government’s image.1990s achievements management thought spreads to China, and applies gradually in governmental agency’s supervisory work. In recent years, The Customs Department is experiencing the institutional reformation and the functional transition, we also put heavy attention to the implementation of the Customs Performance Evaluation.In this paper, we set Huangpu Customs as studying object, though the empirical analysis, the literature research, the interviewing method and manty other ways, analyse the current performance evaluation results, find the problem then figer out the reason. As for the purpose of solve these problems, we set Huangpu Customs and its Membership Departments as studying object, circumfuse responsibility of Customs, finally design a targeted performance appraisal system for Huangpu Customs.Drawing on the experience both here and abroad, contacting the current situation, we expound on practicability of using KPI (Key Performance Indicator)in Huangpu Customs Performance Evaluation. Based on analysis of responsibility, excavated key-point of achievement, we set the First level Evaluation Index. Acting in response of the First level Evaluation, we make the Second level Evaluation Index as well.Based on Key performance Indicator, we use Delphi Technique, Dual weighted Method, Analytic Hierarchy Process, etc. to make sure each level of customs performance index weight. Then we definit Performance Evaluation Form and Alternative Ranking Method as our score-standard, finally ensure the way to decide on workpoints. At last, a clear assessment scoring method was made clear, candidate use the ACCESS software modeling, and show the achievement though the EXCEL software. This research has pertinency and maneuverability for Huangpu Customs promotion of functions and efficiency, advances Customs Supervison’s System as well.This paper consists of six chapters. Chapter1introduce background, meaning of this research and research methods. Expounding contents and mentality of this paper as well. Chapter2quote related literatures about performance, performance appraisal, performance of customs, theory of performance management,and its specific tools. So we provide a abundant theoretical basis for using KPI in research of Huangpu Customs Performance Evaluation. Chapter3introduce Huangpu Customs and the present situation of Performance Appraisal of Huangpu Customs,according to significance, corporeity, value, practice, etc. find the problem of current system. Though analysis of these questions, candidate ascertain the necessity and feasibility of the performance appraisal system of Huangpu Customs. Chapter4based on analysis of responsibility, we establish Huangpu Customs Performance KPI-Index. Then we use Delphi Technique, Dual weighted Method to calculate the index weight, definit Performance Evaluation Form and Alternative Ranking Method as our score-standard.Finally we design the Performance Evaluation system of Huangpu Customs, find out the way to appraise Huangpu Customs Performance. Chapter5predict effect of appraise method, establish model with the ACCESS software, analyse effectiveness of the system, show the appraise result with EXCEL software. Conclusion summarize the whole article.