| As long as enterprise management has faced more and more challenge and pressure, enterprise integrated performance evaluation which is more impersonal and more scientific is needed, and leading the behavior of operator and staff by the evaluating and weighing contents and the corresponding inspiring system. In term of strategy, scientific performance appraisal system can be the bridge between industrial strategies and industrial conductions. Furthermore, it can help to improve industrial capability and maintain the dominance of an enterprise.Based on the above consideration, in the domestic and foreign research results foundation, this paper established a set of information technology service enterprise performance evaluation index system combining information technology service enterprise practice. The paper combines theory and empirical, Balanced Score Card (BSC) as the foundation, built up information technology service enterprise performance evaluation index theory framework four dimensions with financial, customer, internal process, learning and growth. In order to make the index system more practical, this paper adopted quantitative and qualitative research methods, on the basis of expert scoring by means of ANP to determine the weight of corresponding index. At last, the paper constructed WN company performance evaluation index system combining with information technology service enterprise WN company actual situation.This paper based on the balanced scorecard, further deconstruct BSC performance evaluation system, with the guide of enterprise strategy, taking account in non-financial indicators, So that the research is credible scientifically. On the other hand, this paper constructed a performance evaluation index system with strong practicability of the information technology services enterprises and it has very good guidance meaning to the information technology service enterprise. |
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