An Empirical Study On The Influencing Factors Of Knowledge Transfer Performance In It Outsourcing Based On Hangzhou Region

Nowadays,the global information has become the major trend of the developmentof human society. With the development of information level, IT outsourcing as theresource strategy boosts increasingly at the aspects of enterprise informationconstruction. IT outsourcing will reduce the cost and improve the core competence.Twenty-first Century is the era of knowledge economy. Knowledge has been graduallyreplacing traditional factors of production such as capital, labor and land to be the chiefresource. Obtaining and using knowledge is one of the ways to gain and keepcompetitive advantages.In information age and knowledge-driven society today, IT outsourcing andknowledge transfer are the hot topics. IT outsourcing industry is knowledge-intensiveindustry, successful knowledge transfer in the IT outsourcing process is one of the keyfactors affecting outsourcing success. How to conduct effective knowledge transfer hasbecome a research focus in IT outsourcing. Consequently, the article is based on the IToutsourcing industry. We try to identify the factors that influence the knowledge transferbetween the contractors and supply the theoretic support for the domestic IToutsourcing companies to acquire knowledge in the developed countries. Based ontheory of IT outsourcing and knowledge method, this thesis makes deep research onknowledge transfer efficiency in IT outsourcing. The contents of this article mainlyinclude: Firstly, This article starts with review of abundant literature. It reviews IToutsourcing, knowledge transfer and knowledge transfer in IT outsourcing, summarizesthe concepts, motivation and significance of research of IT outsourcing. It alsosummarizes the concepts, type, models,performance indexes and the factors affectingthe effectiveness of knowledge transfer performance of knowledge transfer, the contentand the domestic and foreign research of knowledge transfer in IT outsourcing, thenpoints out the deficiency of previous researches according to the status quo of previousresearches.Secondly, On the basis of theoretical analysis, the article combines with thecharacteristics of knowledge transfer in IT outsourcing and according toCummings&Teng model and the factors affecting the effectiveness of knowledgetransfer performance theory research to determine the influence factors of knowledgetransfer in IT outsourcing. They are knowledge characteristics, IT contracteecharacteristics, IT contractor characteristics and situational factors. The knowledgecharacteristics include tacit, ambiguity and complexity; IT contractee characteristicsinclude transfer capability, reliability and transfer intent; IT contractor characteristicsinclude learning intent, absorptive motivation and absorptive capability; Situationalfactors include organizational support and environmental support. Then it joins the scaleof staff and assets as control variables to study. Finally we draw the research model andhypotheses.Thirdly, According to the research model and hypotheses,the article designs questionnaire and uses questionnaire method to investigate within Hangzhou range.Based on168valid samples, the paper takes an analysis on data by using the statisticalanalysis software SPSS17.0which in details included descriptive statistics reliabilityand validity analysis, factor analysis, correlation and regression analysis.According to the result of questionnaire survey and data analysis, several importantresearch results are drawn and the model and hypotheses are adjusted. The researchresults and previously assumed hypotheses is basically the same, but there are also somesmall change.Firstly,the same is:both ambiguity and tacit are significantly negative correlationwith transfer performance; transfer capability, reliability and transfer intent aresignificantly positive correlation with transfer performance; learning intent, absorptivemotivation and absorptive capability are significantly positive correlation with transferperformance; both organizational support and environmental support are significantlypositive correlation with transfer performance.Secondly,the change is:there is no significantly correlation between complexityand transfer performance; there is no notable affecting relation between scale of staffand transfer performance.In addition, according to the conclusion of the research, combined with IToutsourcing business practice, the article provides advices for improving knowledgetransfer performance. Finally the paper summarizes the deficiency of the research andthe prospect.