A Study On Relationship Between Employee Satisfaction And Employee Loyalty In Star Hotel

Along with the developement of the economics and culture of the society, people tended to pursue a phisical life which was asked to be better and better. As a result, the tertiary industry was promoted to develope at speed. The tourism, the pillar industry of the tertiary industry, also changed with each passing day.Since the era of the reform and openness, the tourism in China has developed rapidly. Travelling domestically and aboard became more and more popular. The hotel and restaurant business, which is regarded as one of the3pillar industries of the tourism, grows at full speed and plays a important role in the developement of the national economy. Meanwhile, the hotel and restaurant business offers a lot of employment opportunities as a labor intensive business helping relief the pressure of the unemployment problems in the society. However, many problems emerge with the fast pace of the developement of the hotel and restaurant business. The most eye-catching one is the outflow of the talent and the decline of the quality for the products and the services. In the times of the knowledge economy, the competition of the talent among the hotels and restaurants gets more and more fiercely. The way to improve the satisfaction and the loyalty of the employee and reduce the outflow of the employee has become the problem the leaders of the hotels and restaurants and the economy researchers forcus on.After consulting quantities of the domestic and foreign references, This paper summarized the results of the previous researches and conducted the investigation of the satisfaction and the loyalty in the hotel. This research chose the official employee of some four-star hotel in ZiGong as the ones investigated. The relationship of the satisfaction and the loyalty of the employee was discussed via the investigation and the suggestion for improving the employee satisfaction and loyalty was raised based on verifying the results from the analysis.This study could be divided into five parts:The first part is the introduction. The second part is the literature review. The third part is Establishing the system for the relationship of employee satisfaction and loyalty. The fourth part is the analysis of the investigation datas. The fifth part is the conclusion and the suggestion.