Appreciate Explore In Team Culture The Construction Of Application Study

As everyone knows, the team is the foundation of enterprise development, is the enterprise culture construction forward position, is the enterprise foothold. China Mobile as a global customers the largest number of telecommunications operators, in order to meet the high permeability under the market competition environment the more high-quality diversified service demand, must strengthen pair of basic level team and group construction to provide a more stable and high quality service.But the previous team construction existing problems, one is system planning is not in place, the team is not clear, lack of unified understanding; two is the construction of team and group content is more onefold, lack of overall perspective to the construction train of thought; three is the construction of team and group is always a top-down, lack the initiative team thinking. In this case, China Mobile Guangxi Branch Customer Service Center at the end of2009exploratory introduced " appreciative inquiry (AI, Appreciative Inquiry)" this organization development and change tools, explores its application in construction of team and group, in order to achieve a by outside of the organization change, and will continue to inherit the power of team construction, raise the overall level of.The customer service center construction of team and group status of the investigation, introduction of AI tools in the construction of team and group of empirical research, through nearly a year of practice and exploration, to verify the AI tools in team construction application of the importance and the feasibility, and through a large number of specific practice, the output of a set of practical management tool in the future, the construction of team and group has certain theoretical and practical guiding significance.