How To Improve Service Quality Of T Express Company Yunnan Branch Study

Express industry in China’s development, although only20years, but it is a rapid development and has huge potential for development of the industry so far has formed a hundred billion a year market. China’s domestic express is expanding rapidly with a yearly growth of30%. Must continually improve its quality of service and from the customer’s dissatisfaction, it is required for companies to seize China’s express delivery service improvements. The level of service quality through scientific evaluation in order to find shortcomings and problems, also need to improve the quality of service the scientific method, in order to identify the service measures.Express service is the core business operations and development of the fundamental. Many domestic and international courier services company has its own evaluation, is used to control the internal operation and management. Express industry need to use science to improve the quality of service. Express company in the quality of service has become a hot new discussion.This paper analyzes T Express Company Yunnan Branch correct and effective evaluation of the quality were discussed, and on this basis on how to improve the quality of service delivery ideas and propose a solution method. In this paper, the theory of quality of service delivery to start again from T Express Yunnan branch analysis of the problems, and use customer satisfaction surveys, through the FedEx case analysis to identify T Yunnan branch of service delivery.