Design And Development Of The Network Response System Based On The Needs Of Mobile Customers

In recent years, along with the Internet technology development and the continuousimprovement of the communication network, people on the information interaction relyon deepening, the service quality and service level puts forward higher request.Communication operators as business providers must constantly increase the strength ofnetwork construction and the new business development to adapt to demand. At thesame time as the network scale and user scale continue to expand, network constructionand the market management as operators two main work system holds their professionaldirection of information and data, but because two working system relative independentthese information are some "data island", lack of the effective way to link. Mining thedata value, linkage two departments, coordinate their resources is undoubtedly ameaningful attempt. At present the internal basic operators to KPI evaluation system asthe main management means, and gradually to meet customer demand as the guidemanagement ideas. Therefore, the use of operators, a lot of original data resources,establish customer perception as the guidance work system and evaluation system,coordinate operator network and market two professional plate resources, optimize theworkflow can improve work efficiency, enhance customer satisfaction, not onlyconform to the needs of the external market environment, while increasing the internalmanagement level.This thesis analyzes the present situation of the management of communicationoperators, index system and so on, from technical, business and users tomulti-dimensional comprehensive analysis problems. In order to enhance customersatisfaction, optimize the resources, linkage departments, improve work efficiency asthe goal, propose the construction based on mobile communication customer perceptionof network response platform train of thought. And the network response analysisplatform construction scheme, system architecture and design application in theresearch and implementation. With the aid of network response platform, organicallyrelated customers, foreground and background business process, on the one hand, making network maintenance personnel grasp the demand of the market, timely andeffective processing business complaints, Reasonable allocation of network resources,reaching for market department provide better support purpose; On the other hand,market department can understand network performance, user consumption behavior,business development, for the market management decision-making to provide evidenceand basis. Finally, through the function test and system commissioning, verify the dataanalysis on the construction of the system, be helpful for mobile network activeoperation and maintenance, effectively improve the user’s perception experience.