Automatic Monitoring And Detection For The Call Center System Of China Pacific Insurance Company

Along with the increasingly intense competition in the market, isbecoming more and more fierce, many domestic enterprises increasinglybegin to pay attention to how to do a good job in customer service, goodservice can help enterprises to get more market share and profit. In such aperiod, call center system emerge as the times require, a strong call centersystem can provide uninterrupted services to customers, helpingenterprises to establish a good social image, won the customerinformation, and to create more value, so it is obvious that the call centersystem is very important for an enterprise.China Pacific Insurance(group) Co.,Ltd (CPIC) is a enterpriseswhich take the service as products, the quality of customer service is avery strict requirements, so the call center system must be reliable, stable,and uninterrupted. As the corporate image, the95500customer serviceplatform is the most important.Stand in the angle of the practical work, this topic take the PacificInsurance95500customer service system (P17system) as thebackground, attempt to introduces me as infrastructure operationDepartment and a responsible person of call center telephony platformapplication system, is how to utilize existing resources to design andconstruction of automatic monitoring and control system and call centerautomatic detection system, and ultimately ensure the annual availabilityindex of the call center system is as high as99.99percent.