Research Of Telecom Worksheets On The Whole Process Monitoring System

With the development of telecom industry,service levels are one of the majorstandards for the customer selecting the operator.Therefore, improving the quality ofservice means becoming the operator’s main competition.Telecom Worksheets on theWhole Process Monitoring System integrates the data set of the business systems tomonitor key points on business processes. It can extract the data from related businesssystems timely,so as to increase the speed of completion of worksheets, also improvesthe efficiency of telecommunications staff.This paper is based on practice,and describes the background of the system, thenintroduces the technology which the system is needed: BIRT report development tools,Grails technology, Groovy language and Oracle database, Secondly, analyzes thesystem requirements analysis, system design, the implementation of the majorfunctional modules, which focuses on the process of the service report.This system can monitor the service provision、service assurance and so on.Thedata in the service report can be usde as a basis for the assessment. Since the systemrunning online, it achieved good results. The system can help the staff to reducethe time, faster order execution speed, raising the level of telecommunicationsservice.