Beijing Unicom Service Assurance Process Reengineering And Realization

80years of the20th century, with the increasing market competition, rapid development of information technology, increasing globalization, changes in business environment and management practices as process reengineering of the Theory of the source. The business transformation of the western developed countries has played a strong role in promoting. Such as IBM, Chrysler, and Dell, and many other large multinational companies, are recycled through the process achieved a breakthrough in the communications industry, such as Belgium Telecom, Singapore Telecom, AT&T and other business process through the example of a successful reorganization is also not uncommon. At present, telecom companies on the theory of process reengineering have reached a very high level.In this paper, the combination of theory and practice, drawing on a combination of research and innovative methods of production process reengineering in the introduction, development background, based on the service assurance process reengineering discussed the content, principles, nature and process. And the current process for the Beijing Unicom, the problems in a comprehensive and thorough analysis. Beijing Unicom service assurance processes of the re-planning and design, after the new process of re-tested and will use the new process to the2010Beijing Unicom communication support work, through practical work of the inspection, proof of service protection after re-planning process to solve some of the problems in production, guarantee efficiency and customer satisfaction has improved significantly.