The Design And Implementation Of Hunan Tietong User Points System

With the Hunan Tietong market operations and customer service work continue to deepen and enhance customer retention and feedback work higher and higher demands, for the Railcom front-line sales and service to build customer-centric Railcom user points system,provide a practical and efficient platform for the Railcom user to provide a variety of reward points and exchange business, to improve customer care and customer loyalty.On the analysis of system development background and related based on the present situation of Hunan Tietong user points system,this paper aiming at the requirement analysis and system design, In view of the system and user characteristics,with J2EE technical route as the foundation, combined with the B/S multilayer architecture model, use of XML and Tomcat and other related technology, using SQLServer2005database,designed and implemented a set of perfect Hunan Tietong user points system.Hunan Tietong user points system uses modular thinking of the treatment in the desigu.Through the function division,the huge system functions are decomposed,simplified,and reorganized as points management, lottery management, interface management and system management four modules to enormously enhance exploitation effieiency of the system, and to inerease the reusability of the code.Through the points management module to realize points business like points statistical adjustment, consumption integration and exchange points, consumption points exchange, providing customers with promotions and flexible human services;through the lottery management module integral draw business, fair and orderly conduct of the sweepstakes, to stimulate consumer spending; Through the interface management module acceptance billing, sales and Tietong other business systems to connect to service support;Through the system management module to provide data management support for business and modules of the complete Tietong user points system;by the four modules Work together to complete the overall function of the user points business in Hunan Tietong.Hunan Tietong user points system has inereased consumer poinis the admissibility of the request business effieiency and improved the management of consumer integral security. With the development of management and business proeesses,we will further consummate and improve the system fuctions.