Tertiary Hospitals In Henan Province High Quality Nursing Service Investigation And Research

This study through the tertiary hospitals in henan province to carry out high quality nursing service investigation and evaluation of a comprehensive grasp the provinces (area, city) to promote high quality nursing service, subject to the actual situation of hospital work progress and work measures, obtain actual effect, and existing problems, etc.Through the investigation and evaluation, summarizes successful experience, in-depth analysis, promote hospital to promote the sustained, in-depth and healthy development of the high quality nursing service.This study based on the investigation and study, through literature research, questionnaire investigation, case analysis methods such as on-the-spot investigation method, the research of the tertiary hospitals in64, quality of nursing service present situation and existing problems.Survey is divided into two kinds, one is the health department of henan province medical administration office shall, in accordance with the "tertiary hospital high quality nursing service investigation and evaluation" request, organize expert in the area under its jurisdiction all tertiary hospitals in the province in high quality nursing service survey evaluation one by one. Second for the ministry of health in henan province to carry out a full investigation, on the basis of sent the panel to the tertiary hospitals in henan province to carry out the high quality nursing service spot check. Questionnaire design based on the promotion of high quality nursing service of2011work plan and standard of hospital implementation of high quality nursing service (try out) and other relevant documents spirit, main content including organization leadership, hospital clinical nursing management, clinical nursing services, and support measures, etc. By analyzing the questionnaire, understand the high quality nursing service to carry out the performance, find the problems and deficiencies, targeted to develop policies and countermeasures, further enhance patient satisfaction.Studies show that since2010, the ministry of health to develop " high quality nursing service demonstration project" activities, by the end of2012, tertiary hospitals in our province to carry out the high quality nursing service quantity of 100%, to carry out the demonstration ward1856, realizing a complete coverage of100%ward. Nurse "patient-centered" service concept, the nursing service field expanding, patient satisfaction continued ascension, outpatient and hospitalized patients satisfaction for more than95%, performance significantly. But the problem still cannot be ignored, main performance in nursing human resource allocation is still relatively insufficient, low cost of grading nursing standard, not fully reflect the labor value of the nurse and the returns, etc. So we need government support policies, health administrative departments, hospitals, and further to high quality nursing service and hospital level evaluation, the combination of science and set up nursing positions, the rational allocation of nurses, improve the system of performance appraisal, strengthen nurses on-the-job training, and gradually establish incentive mechanism of employing, promote the healthy development of nurse team.