Research On The Sevrice Quality Evaluation Of The Railroad Passenger Station

Railway is the main artery of national economic development, rail passenger transport is an important component of rail transport, which aims to satisfy the travel needs of passengers, visitors enjoy the railway stations and trains on full-service, the railway passenger transport enterprises, succeed in the current increasingly competitive passenger transport market in an invincible position, has been providing high quality services become the primary means to achieve competitive advantage. Author from the domestic and international service quality evaluation analyzing the theoretical research, a rail passenger service object-passengers were studied by quantitative analysis to identify passenger rail terminal service quality evaluation of the important factors to build based on passenger satisfaction, a more comprehensive easy operation of the railway terminal service quality evaluation system. Summarizes the current quality of service of the main evaluation methods, a comprehensive comparison of different methods of evaluation (model), based on the SERVQUAL model-based, combined with the actual situation of China’s railway station, designed the questionnaire, conducted a market survey, and according to relevant data and information, Huaihua railway station passenger service on a comprehensive evaluation of the quality and empirical analysis. Pointed out that the station did not significantly enhance the transport capacity under the conditions, only effectively improve the service quality of passenger transport, the station can continue to consolidate and expand the market share of rail passenger transport.