Where Companies In The Electricity System Manager Clients Use Research

The electric power is the lives of the people essential item, the power supply is the foundation, the social public industry. Under the present electric power system, the electric power company is at the absolutely monopoly position. The traditional power supply enterprise only takes the electric power supply, but neglects in the electric power supply process the service. Along with society's progress, the lives of the people level enhances unceasingly, the government and the general customers had the new request to the power supply service. The universal demand not only must have the electric power supply which continues, but also should have the convenience quick electric power new clothing increase as well as the change and the miscellaneous service handles, the reliable convenient electric power requests repairs, the prompt power cut information delivers the even consummation the electric power demand side instruction and the service system. How raises the service level, satisfies the customer to the electric power service demand, has become the new question which the electric power company must face. At present the nation each electric power company is strengthening the power supply selling area construction, improves the personnel quality and the service level. The major part electric power company has cleared "95598" the manual power supply service hot line, and positively explores the new customer service way, by meets the customer multi-level need.The XY electric power company took a country electrical power system "first-class" power supply enterprise, has cleared "95598" in 2002 the power supply service hot line, and has established "the communist party member service team", solves the inhabitant customer to use electricity with emphasis the question. Subdivides according to the market, the electric power customer is basic may divide into the general customer, the important customer, the big customer three big kinds. "95,598" the hot line has been able basically to satisfy the general customer with "the communist party member service team" the electric power demand. In order to realize serves the innovation, deepens take the market as the guidance take the customer as the central connotation, highly effective establishes, the rapid reaction omni-directional service system, the model mobile communication, the telecommunication company's experience, the implementation personalization service, consummates to the important customer and the big customer service, studies customer manager to make especially in the XY electric power company's utilization."The establishment and the promotion which the present paper divides" the power supply enterprise to implement which customer manager to make the importance", electric power company customer manager makes", "the XY electric power company implements the present situation and the question which customer manager makes", "the XY electric power company implements the improvement countermeasure which customer manager makes" the altogether four major parts. Among "the power supply enterprise implemented the importance which customer manager made" from the power supply profession basic situation and the development tendency embarks, elaborated electric power market characteristic manifesting, reviewed the power supply enterprise customer service development, obtained the power supply enterprise to implement customer manager to make the extremely important conclusion. "Electric power company customer manager makes the establishment and the promotion" a part has summarized the meaning, the establishment principle, the implementation principle and the promoted main point which customer manager makes, to implemented the key point which customer manager made to carry on the overall introduction. "The XY electric power company implements the present situation and the question which customer manager makes" then embarks actually from the XY electric power company, introduced Manager XY electric power company related customer makes the stipulation, moves at present the condition, analyzed the existence question. Meets down "the XY electric power company to implement the improvement countermeasure which customer manager makes" then and actual unifies by the theory, key from the post localization, the troop constructs, the service idea, the service strategy, the grade of service management, the development customer degree of satisfaction investigation and study, the establishment service habit movement mechanism, consummated the CRM system and so on the altogether 8 big aspects to elaborate the XY electric power company implemented the countermeasure which customer manager made.Through the analysis proof, implements customer manager in the power supply enterprise to make extremely importantly, so long as promptly solves the problem whichappears, implementation customer manager makes regarding the promotion service quality is, will portray the good service image to get up to the vital positive role.