Turnover Of Employee In LG Electronic Call Center Study

Turnover of human resources management, organizational behavior, psychology in the call center industry in recent years of research. How to reduce employee turnover, improve employee satisfaction, motivate employees to achieve their potential at work, the stability and development for call center profits, benefits, and promote the value of the call center to play in the enterprise, is to manage the practitioners, management theory field in the call center industry continues the exploration of important issues.This paper by the author LG Electronics (China) Co., Ltd. call center sector, human resources management practices, the evaluation of employee turnover and reduce the factors of influencing factors.In the specific course of study, analysis and empirical research to standardize the combination of research methods. Through literature review, on employee turnover intentions theory, theory of employee motivation, staff turnover model was combed. To these theories and models as a guide, of the employees in the enterprise survey, and for three years of continuous tracking and monitoring, human resource management from the perspective of enterprise call center employee turnover rate and other human resources data and information; use of systems analysis approach, from the practice of pay system for enterprise call center, call center organizational structure, the adjustment of call center training call center results to explore LG Electronics employee turnover rate between dominant dimension and response.Based on the results, this reduced employee turnover call center call center factor in the application of human resource management were discussed, and home appliance enterprises to existing problems within the reality of the corresponding solutions. Trying to reduce call center staff on leave anchoring a methodology so that it may have some operational practices to the enterprise call center management practices have a certain practical significance.