The Risk Management Of Communication Guarantee Project For VIP Customer

China Telecom's VIP customer is delineated according to many factors, including the nature of users, traffic, and business income. It is different from the ordinary customer, the communication guarantee of VIP customer is facing increasingly stringent external requirements, growing complex internal environment and the more personalized demands. Therefore, there is an urgent need to carry out a systematic approach to provide communication guarantee for VIP customers. This approach can effectively guarantee the network security of VIP customer, effective control various types of risk, can meet their various requirements of communications and security.Based on this, the writer select the project risk management as the methodology for the communication guarantee of the VIP customer. This article focuses on how to use project risk management methodology to meet the special needs of user specific communication guarantee, and make Gome's communication guarantee project as an example (Gome's digital circuit communication and the relocation of its 4008 call center).According to the project risk management theory, it is successfully organizing and implementing the communications guarantee project for Gome, this project protects the security of communications and also meets various needs of the VIP customer. Different from the daily security and the significant or emergency communication guarantee project, the VIP customer communications guarantee project includes two contents, which are communications security guarantee and the network construction. It is an ideal approach to maintain high value customer for telecom operator.During the implementation process, the writer using the project risk management theory and methods to organize and management the communication guarantee service for Gome. The major works including risk identification, risk assessment quantitative analysis, risk countermeasures, risk control,process monitoring, etc. Complete a series of network construction and security work, including building the structure of security architecture, developing the security processes and various security programs, formatting the security organizations, evaluating network and information security, optimizing optical routing, building network project, relocating equipment, etc. And the writer is also directly involved in the full protection to complete building call center and relocation management, to practice the effectiveness of various guarantee services, and to verify the feasibility of implementation the project risk management theory in the guarantee service.This theory provide an case study for telecom operator providing the communication guarantee service for VIP customer using the risk management methodology. This theory exploring a new methods and a new models for telecom operator to enhance the communication guarantee service level for VIP customer. It has a strong guidance and applicability.