Architectural Decoration Industry Management System Development

Architectural decoration industry information management system is based on customer relationship management (CRM) system, and sets production, sales, installation, after-sales, supervision and other business functions for the integrated ERP system. With its own business processed by establishing a separate development of this system, relying on modern information technology, management can be strengthened through improving service to customers, to significantly reduce the rate of customers'complaints and repair. The Service Process and business processes of house decoration are also standardized, while customers'loyalty and satisfaction as well as management efficiency and service efficiency are greatly improved.The framework of Browse / Server is used in this System, so without installing any software, so client-side can use the system easily with a browser; J2EE development platform is used in the development platform of the procedure, while the database structure uses the database model of Power Designer for tool design, the Database using a large relational database MS SQL Server to analyze and excavate customer information effectively and securely. The goal of the system is to integrate the entire customer service process of the company into an ERP platform. The customer service processes is standardized to achieve the seamless process of convergence between business units, service units and the construction units, to improve customer consultation and efficiency and quality of service. There are seven sub-systems contained in the research and development of the system, such as customer management, decorative management, marketing management, service monitoring and management, financial management, leadership decision-making, as well as system management. The system builds the cooperative work platform of architectural ornament engineering firms in the market department, the design department, engineering department, finance department, service and inspection department and various aspects, to manage existing customers, potential customers, partners, products and staff centralized and share information in a unified information platform. The system can manage the information of the whole process of customer characteristic information, customer demand information, customer tracking process information, customer consulting process information, customer service process information, the contract file information, the contract construction process information, customer re-visit information, customer complaints information, customer service information as well as customer visit and greetings information. Business enterprises are managed and tracked from pre-sales consulting, re-visit-implementation of the project and after-sales service repair, to improve the efficiency and effectiveness of enterprise management, to achieve customer-centric corporate values, reduce the complaints and repair rate, and to increase the rate of consulting clients into contract customers. So the standardization of business process services is promoted, and the operational efficiency of enterprises is ultimately improved.Architectural ornament industry information management system is for the company's whole business processes, and specifically tailored for the architectural industry, to achieve the harmonization of pre-sale, sale, after-service, logistics, information flow and capital flow. Through all aspects of the home decoration business management studied deeply, the system achieves information sharing and process monitoring, to build impeccable customer service system, project management system, human resources evaluation system and leading decision analysis system. Corporate resources is rationally allocated, operating costs is reduced, as well as economic efficiency is improved.