Research On Operation And Management Of Bank 's Business Network Service

As China’s economic structural adjustment has been accelerated process of urbanization progresses, the increasingly fierce competition in the financial institutions. How to improve network performance management has become the key issues banks need to be solved. Banks in order to attract and retain more customers live, have already started the transition. Improved by optimizing the network hardware and software, and ultimately achieve the purpose of transformation. Inner Mongolia Autonomous Region as the largest city commercial bank, A Bank in the development process also encountered the same problem. So, how to solve A bank from the "product-centric" to "customer-centric" issue is even more important.Through the research on bank branches and services related to the theory of operation, combined with the current status of service operations management A bank, summarized up A bank branch is currently in service operations management Problems. Combined with the practical problems, by linking theory with practice, we devised A bank outlets Service Operations Management design, including design for the network layout, marketing concept, human resources, operational processes, customer service five aspects of the design. And for the design, we put forward the corresponding improvement measures to help smooth realization grassroots outlets Service Operations Management program. A bank branches in order to improve service operations management recommendations, thus contributing to enhance the business performance of the network.