Architecture Based On Ngn The Ngcc Platform Architecture Research And Practice

In the fierce market competition, except in technology advanced, product quality, competitive price, the traditional aspects such as more competition started to focus on customer service quality. Enterprise must provide more abundant service to meet customers' need for services anytime and anywhere, at the same time to let customers according to their own way to enjoy service. How to providing quality customer service, how to know the needs of our customers and make prompt action, how to customer relationship management, how to scientifically to offer customers the unity of customers, how to analyze how the market, comprehensive analysis and timely feedback to the market, the call center system is the perfect solution. Along with the development of telecommunication and network technology, based on the traditional fixed network business already speech communication can satisfy people's needs, in order to seek the new development. Fixed-line telecommunications operators in network integration, business integration aspects must have the new measures。In order to overcome traditional call center system defects, this paper puts forward a new Generation of framework based on NGN center platform system structure. This is based on the soft exchange technology platform, and adhering to the Next Generation Network (NGN Network), Generation of "carrying and control separation" and "call and the business concept of" phase separation. Compared with existing platform, this paper mainly in the following aspects to improve:1.The present platform of network mode, function of equipment and interface protocols optimized analysis;2. The proposed framework based on NGN and 3G platform the integration of the business to achieve the programs;3.To the Best tone of China telecom as an example, analysis of the new platform and the advantages of traditional platform;4.all contact center for information sharing platform-interconnection, demand, this paper gives two kinds of regional overall solutions, and Internet platforms are discussed.