The Reserch And Achievement For Communications Assistant (Cdma Network) Application In Best Tone Platform

In the fierce competition for domestic telecom markets, kinds of communication tools and varieties of businesses have satisfied customers in all aspects. But endless choices also bother them. Because many of the business functions inquire different methods, different account and password to use, it brings such great inconvenience. As a result, every telecom operator increasingly demands for personalization, people-oriented, diversified business to meet users. This kind of business can slowly change the user communication habits, so that we gradually experience the convenience for communication services. And further more, it can improve operator's service ability and promote their brand image. Communications assistant (Cdma network) business is just this kind of business.After researching and analysing the business functional requirements and operating support needs of Zhejiang telecom communications assistant (Cdma network) business, combining with the research and tackling of critical techniques such as partition table, embedded database and other database optimization techniques, message-oriented middleware (ICE) and JAVA shared memory, this article presented a package of solutions to achieve communications assistant (Cdma network) application in Best Tone platform. It adopted technical optimization in all aspects, using software and hardware resources as little as possible, and making confluent this business come true. The writer also tried to bring greater profit for Zhejiang telecom in fewer investments. In detailed system implementation term, having analysed the business features and possible applying choke point, the writer designed and developed a system of communications assistant (Cdma network) application, which has main functional modules and related system interface modules including Automatic Voice (IVR) services, self-help website (WEB) service, agent service, and business service engine. This not only fully guarantees the reliability and stability of the platform, but also continued to improve the efficiency and quality of business applications.