Authorized Service Center End Customers To The Admissibility Of The System Design

The existence and development of the business enterprise can not get away from customer, business enterprise's wanting to win a market has to win customer. How to win the customer? Now, It isn't only competition depend on the manufacture or brand. How to satisfy the customer for the business enterprise and how to exceed the customer's expectation for the business enterprise's offering, which became a problem for the business enterprise must face to.For this, a lot of business enterprise start understand and make use of CRM( customer relation manage) system to resolve an actual problem. CRM system is pivotal action for setting up a effective customer relation management system, is a bridge for contacting business enterprise production and customer requirement.AMOI entrusted NEUSOFT company to develop the CRM system in 2002, it adopted the B/S structure, the terminal user logging and data to deliver through Internet. Its mostly function included the customer files manage, the service accept, the materiel manage, business service manage, information Stat. But because of the system user quantity is big, the data have great capacity and the system resources is limited, causing the parts of functions of systems circulate slower." The terminal customer accept system of the authorization service center " design adoption C/S structure, the adoption Delphi7 computer language development tool carries on a development, the database adoption SQL Server2000, the system designs function in brief, the database builds on a native server up, system run speed quick, the data adoption periodical synchronous way, get around effectively of CRM system usage of high peak period, is an existing CRM system function to expand with complement.System is mainly used by the high class business service, which has great capacity for the customer to accept quantity and data, the high class business service amount is little, but which influence a great characteristics to the customer's satisfaction.This text elaborated following function: [1]The system data manages synchronously; [2] stage customers accept and print a list; [3] backstage accept and maintain;[4] search customer files, search customers' machine state;[5] search spare parts, fault spare parts output from storehouse; [6] system automatically report customer numbers;[7] background music broadcast etc.. System characteristics: run speed quickly, the function is simple, the easy to service net orders an usage.