Research And Analysis On Group Customer Fault Management System Of Xi - Shui Mobile Company

With the continuous expansion of the Network scale of the Mobile Corporation, the fault occurred in the Network operation rate gradually increased, serious influence to our customer loyalty. In order to remove the fault Mobile Corporation group customers in time, reduce the failure rate of the group customers, improve customer perception, enhance customer loyalty, we are exploring the new management mode, perfect technology, good service, excellent quality to develop, and always insist on customer first, good service to impress customers. So this paper mainly introduces the research background about the customer’s fault management system in Xishui Mobile Corporation’s, significance and status of research and application at present, clear the main research content and the main task. In business analysis, the problems of system, organization, the original business processes are analyzed in this paper, the after the transformation of the business process is given; in functional analysis, the paper through the use case analysis and use case description, clear the function of the system, give the child package diagram such as the overall function of the system diagram and functional diagram, including customer information management, resource management, fault processing, registration and basic information management package diagram;in the data analysis, the function of the system needs to process the data is analyzed, the entity relationship diagram is given, the establishment of the database table structure; finally carried on the summary to the research and analysis of the work, and the further work is prospected.