Hr Set (chengdu), A Property Services Company Customer Service The Status Quo And Countermeasures

China's property management development is not very longer, from the literal meaning of the analysis, the former property management focused on management, not services. "Property customer service" is the concept of property management and customer services, we often say that the property or the property management services, is actually the property of the customer service process, just before the focus is more on the "objects" Management, and now for the development of the "person". Property services business in order to adapt to the social and legal requirements, will focus on improving customer service and customer satisfaction research, and is willing to invest more human and material resources to improve the quality of customer service.In this paper, the property development process, a statement from the property management services for the development of the property to the history and causes, reveals the industry in the past for the "objects" of the management of corrective and began to attach importance to the "people". HR Land (Chengdu) as a property services company in Chengdu, a property industry, the development of the industry as a whole and also the development of close contact as the establishment of a long time, now need to do more to learn and absorb other advanced Property services business experience and try to extract its own characteristics. It can be said that, HR Land (Chengdu) property services companies concentrate development of the industry as a whole course of development, from the experienced management to the evolution of the service, the customer service in its detailed characteristics, but also an analysis of the current problems and Reasons, confirmed the emergence of these problems is the nature of the industry as a whole are still some weaknesses, but at the same time learn from other advanced services to enterprises to consider some of the ideas and solutions, and that can be used in its solution to the problem above . In addition, the HR Land (Chengdu) Property Services customer service problems and doubts raised in this paper, two new customer service model, such as call centers and hotel-mode model, expect to introduce two models to optimize the current The traditional model of customer service; also focus on customer service made the subject of a series of measures adopted by the reference and comparison to other property services business strategy, with practice and case studies to prove the feasibility of countermeasures.Property that is the purpose of customer service to enhance customer service quality, customer demand for the provision of services and efforts to make customers more satisfied, the paper mentioned in the pattern of innovation and customer service response is the ultimate goal of the case, the argument can be said that this article is how to take More and better customer service to enhance the service quality and customer satisfaction through innovative customer service model and customer service strategies to resolve the argument.In the analysis of the argument, the scientific use of statistical data and specific measures to implement the description of two new customer service model the feasibility of taking full account of two customer service model and the advantages and disadvantages of the problem; use of cases and comparing the description of the way A customer service application of the need for countermeasures, and further confirms its commitment to improve customer service. The article also quoted the foreign domestic property companies in the same response on modes and measures and to explore, involving in some key data points on the comparison to reinforce the arguments so as to enhance the HR in the Land (Chengdu) Property Services practice both innovation The feasibility of customer service model.In this paper, the property of customer service and comprehensive analysis on the current in the industry is still relatively good, the examples cited are not limited to domestic, but also a part of the foreign contacts of cases of property services, so that more of this article enrichment. This article cited statements give a true and reliable data, there are documented cases. In this paper, as the industry's academic research papers, not only for the actual property of customer service work to guide the work, but also can serve as managers in the industry to learn the theory of reference.