Travel E-government Performance Fuzzy Comprehensive Evaluation

Information technology has become the economic and social development of the most significant feature, information technology innovation, sustainable development of information industry, information networks are widely popular, and is gradually put on a full range of social change. Meanwhile, tourism is the world's fastest growing industries, is one of the most influential industrial chain. Expanding global travel and tourism trips is increasing. The combination of tourism and information technology of today's tourism industry caused by the technical revolution. The rapid development of tourism e-commerce has given way to more and more people see the information on the great role in promoting tourism. The corresponding birth of tourism e-commerce is also bound to travel fast forward e-government. The particularity of the Tourism e-government, it needs to undergo extensive evaluation. The choice of assessment methods to evaluate the selection of indicators to assess the system's establishment have an impact on the accuracy of the evaluation. This study is to travel to study e-government performance, to discuss performance evaluation of tourism e-government issues. Aimed at establishing a scientific and reasonable evaluation index system and improve the level of tourism e-government performance evaluation, performance evaluation of tourism e-government to provide theoretical and practical basis, and improve e-government system of tourism to provide decision support.The purposes of this research:①e-government performance evaluation by the collation of relevant literature, review the relevant domestic and international performance evaluation of e-government status and progress. On this basis, the tourism e-government provide the basis for performance evaluation system.②In the index system, the basic model of the balanced scorecard for the tourism structure model of e-government performance evaluation, indicators and guidance on the selection index system, to provide model guidance for further study.③tourism e-government performance evaluation to determine evaluation system, and the official website of Shaanxi Tourism-Shaanxi Province travel to quantitative research.④important factors, and found that the main issues for the development of e-government of Shaanxi Tourism recommendations.The process of this research:①Background:Analysis of e-government performance evaluation, the development of tourism e-government assessment of the status quo;②questions:e-government performance evaluation of tourism on the basis of cognitive analysis, presented on the performance evaluation of tourism e-government the necessity and feasibility;③analysis problems:theoretical analysis, performance evaluation on the basis of e-government systems theory to explore and reveal the performance evaluation of tourism e-government concept, content, features and functions to construct tourism e-government performance evaluation system. Empirical analysis, the first index system designed according to the questionnaire. Secondly, the use of questionnaire data, the fuzzy comprehensive evaluation method and other statistical methods, Shaanxi tourist quantitative evaluation of government performance;④solve the problem:Evidence found for outstanding issues, targeted recommendations and countermeasures.Main conclusions of the research:①In this study, and learn from performance evaluation index system of government, e-government performance evaluation index system based on the method, the establishment of a tourism e-government performance evaluation system. Using the Balanced Scorecard model, combined with the actual situation of tourism development, build a "strategic objectives", "internal optimization" "public satisfaction", "partner benefits" of four dimensions; through decomposition, integrated and summarized in cost management, online service efficiency, internal processes, learning and growth, partner benefits, services, administrative fees, public value 8 two indicators. And select elements of support for 25 index system.②In this study, empirical survey data, the evaluation index system for factor analysis, the final evaluation results show that the performance in Shaanxi tourism elements of e-government are 7 categories:business process performance, product and process, the depth of service quality, efficiency, partners value, the user cost efficiency, trustworthiness.③public Shaanxi travel identification that e-government performance in a "normal" state, did not reach a higher level. Shaanxi, the tourism sector the development of e-government performance targets with the public some distance, you need the information in the future to improve the process.The innovation of this study:①The selection of the "Tourism e-government performance evaluation," this new perspective, in close connection with the information society to large-scale development to tourism performance for the study e-government, e-government platform of Shaanxi Tourism-Development of Shaanxi Tourism Network, through questionnaires to gauge the public perception of Shaanxi Tourism e-government. More in line with the actual development of tourist information needs, and the use of targeted operational.②In this study, reference and summary of Administrative Performance Evaluation System and other related areas of evaluation index system based on the balanced scorecard as the basis, with the actual situation of tourism development, the establishment of 25 elements constitute the performance of tourism e-government evaluation index system. Shaanxi Tourism combined with the actual situation of e-government development, the use of the primary survey data, using factor analysis, fuzzy comprehensive evaluation method. Shaanxi travel an empirical study.