Procedural Change Management Of Liaoning Province Post And Telecommunication Engineering Bureau

With the business expansion, new 3G technology, new operation and competitive environment makes for operation and maintenance efficiency of telecom operators and maintenance level, maintenance cost control put forward higher request, operation and maintenance to shift from equipment, network for the market, business. Therefore, the network maintenance must rely on the management innovation and technological progress go integration, intensive maintenance. Realizing equipment, manpower, information and other kinds of resource efficient allocation, operation and maintenance management standardization, to strengthen the market and business, market-oriented, customer as the center, the benefit for the goal of network manufacturing system, the integration of the professional.Based on the enterprise change management, process management, the relevant theory of liaoning telecommunications network maintenance service corporation existing problems and the internal management, analyzing telecom network maintenance market development, put forward the new situation of liaoning province telecommunications network maintenance period of change management principle and path to process improvement as the core, comprehensive corporation in liaoning demonstrated post network maintenance process improvements change target, change and periodic task, gives the main control network maintenance process improvement scheme and performance management improvement scheme.Liaoning telecommunications network maintenance period of change management principle: an attention to process change. 2 to deal with good results and speed, the system and the shaping of the people. Three is to seize opportunity change. Fourth, we must keep an internal stability. 5 to choose a breakthrough.Liaoning telecommunications network maintenance service corporation reform should fully utilize the main business enterprise management and steady development of solid work, the realistic condition in innovation, culture atmosphere in the increasingly fierce market competition and the enterprise internal management weak links, and process improvement, this is to strengthen the primary choice of network maintenance services. Process improvement is a gradual change management mode. Liaoning telecommunications network maintenance period to change management, business process for the smooth flow focus block bottlenecks and process of china-africa value-added activities, improve the efficiency of the whole operation process. Network maintenance and change management should pay more attention to the needs of customers, create more values for our customers. Process change management should emphasize on the use of information technology, in order to improve the process flow and information flow of logistics, quality and efficiency.Liaoning telecommunications network maintenance period of transformation process improvement goal is to establish priorities to benefit the customer demand, rapid response, promote the business process, perfect network maintenance standardized operation staff performance appraisal system, various business interface, realizing lean, the information management mode, enhances the market competition ability.Liaoning telecommunications corporation available to implement process management enterprise network maintenance process improvement. In the strategic idea, to complete the task of stage of process management is to establish strategic planning and management in the unified cognition, re-examine enterprise culture, re-examine enterprise business flow. In process evaluation phase, task, including existing process benchmarking and performance standards established according to the standard, procedure. In the process of construction stage, to complete the task is to choose the process, process control structure, process improvement, recycling process, process scheme selection. In the group stage, the tasks to be done including the proposed reforms, organization structure adjustment, the pilot training organization structure adjustment, the organization transformation. In the process of transition, the task is to plan, construction process flow, convert pilot training, learning and evaluation process.Liaoning telecommunications network maintenance period of main points in process improvement plan involves network maintenance management, quality, and service management, communication materials management, instruments and tool management, operation management and field of key responsibilities defined and the working process of the description. Network maintenance service emphasis of unified leadership and management, the principles for grading. Network maintenance quality standardization, all maintenance center to strictly enforce the maintenance technology norms and adopt feasible measures to ensure the quality of the maintenance. Implement material management "centralized procurement allocation, the principle of" keep using tools, instruments and professional management, management of "classification". The project management involves environmental management, security management, waste disposal, energy saving etc.Liaoning telecommunications network maintenance period of performance management improvement scheme including performance management and unit operation performance evaluation. Clear appraisal standards and the working process, and gradually establish a management position and salary management, closely, mutual promotion and effective system of performance management. Performance management adhere to the following principles: seeking truth from facts and objective principle, Rewards and practical contribution proportional to the principles, On examination and leadership with the principle of combining the staff appraisal, Year-end performance appraisal and daily with the principle of combining the performance appraisal, Layered evaluation, evaluation process, implement supervision and principles. Annual business performance mainly examine the following content: business plan completion, Working efficiency and quality of work situation, Key task completion, Team construction and spiritual civilization construction condition, Safety production.Finally, the paper puts forward the liaoning telecommunications network maintenance period of transformation process improvement measures. Including: strengthen job training, improving staff quality, Traffic flow control node, emphasize the key management, Strengthen and improve the economic benefit of cost accounting, Strengthening the administration of production safety, ensure the safety in production, Standardization management, improve quality of network maintenance, To strengthen network maintenance information and electronic six aspects such as construction of concrete measures.