Study On The Relationship Between Workforce Organization Citizenship Behavior And Their Performance In Hotel

Management Theorists and practitioners have conducted in-depth research in order to find the method of improving performance, identifying the factors contributing to the success and enhancing the organization effectiveness. One of the methods is to choose the individual as the research object. Nowadays, because of the complex and ever-changing business environment, human resources in company have become the core factor of competition. How to manage and use human resource effectively has become one of the most important issues. How to motivate individual employees to provide innovative, spontaneous contribution beyond the minimum requirements to the organization is necessary to considered.As one of the modern enterprises, the management of human resource in hotel also needs to be attention on the level of individual employees. In order to establish the theoretical model of the relationship of OCB which is helpful for management practice, the influence factors of OCB and performance, the theory of OCB and the characteristics of the hotel industry need to be considered.Through the analysis, a conclusion can be founded that personal variables and work attitude variables and leadership variables have a mutual influence to OCB.OCB and performance have a mutual influence. The attitude variables and leadership variables and Impression Management all have regulatory effect on the relationship of OCB and performance. Thus, in order to enhance the hotel organizational performance, individual characteristics, leadership behaviors variables and Impression Management all need to be paid attention, so that staff can be stimulated to play a positive role voluntarily in hotel organization.