Study On The Application Of Service Chain Management On Xiamen Port

The global competition being fierce, there are no longer companies but rather supply chains that compete. Theory of Service Chain is the support of service supply management and the linkage of collaboration between individual service chain partners.During the past decade, Xiamen port had been developed in the construction. But the development in port service still cann't catch up with the port construction speed. Under the situation of the global financial crisis and The new Relationship Between Taiwan and the Mainland , how to improve the port service, is the key to lead Xiamen port to the flagship within the ports chain in the Western Coast of the Taiwan Strait.This article aims at the growth of Xiamen port. In the paper, we study the theory of service chain and the experience of the famous ports in the world, analyse the problems in Xiamen port service, then construct the model of Xiamen port service chain. The case of Xiamen port container extensible-Service has introduced how the port service chain act as and the importance of service management in the new model. At the end, we evaluate the effect of the new model, and draw a conclusion that port servie chain act as the main role in the growth of Xiamen port.In addition, the article use Fishbone diagram and Pareto Chart to improve the quality of service management during the port service chain construction.