Research On Software Outsourcing Practice In Bank A

Since the 1990s, the information technology(IT) outsourcing develops rapidly and the outsourcing market is turning more mature. As a industry that uses IT in-dept, the banking industry is related to the IT outsourcing. With the outsourcing scope and the amount growing, the benefits and the risks are increasing significantly.Few papers about the IT outsourcing research for the banking industry just focus on the local fields, such as decision-making, risk analysis and so on, and there are few cases in these papers.In order to solve the bank problems of software outsourcing, this paper,in the case of the bank A's practices, reaches several key process groups ( planning /executing /controlling) on the basis of the general process analysis , and provides a method to improve the quanlity of outsourcing projects after using some theoreis of the quatitative analysis, IT governance frameworks , project management and some mature technologies and tools in these process groups.The paper makes a general overview for IT outsourcing and introduces IT governance framework and the project management theory after the explanation of the research background, status quo and outsourcing trend. Several problems about IT outsourcing of the bank A are descriped, including the system integration, the project management, the service efficiency, the instability of the quanlity, the cost control, confidentiality, etc. Then, the paper reaches several areas that are critical for solving the IT outsourcing problems after comprehending the PMBOK.The areas belong to the planning, the executing and the controling process groups. The paper discusses the three process groups in detail and uses mature technologies correspondingly. The paper combines the qualitative and quantitative analysis and uses the Analytic Hierarchy Process(AHP) in the planning processes,combines the IT governance framework of COBIT and uses service level agreement (SLA) in the executing processes,combines project management theory and uses the CMMI model in the controlling processes. In the three process groups above, the paper makes some improved suggestions based on the practical situation of the bank A.The paper not only helps the bank A to improve the level of IT outsourcing,but also benefits the internal other banks.