Study On Performance Evaluation System For Service Industry Enterprise Under E-commerce Environment

Performance Evaluation,Decentralization Decision-making and Pay Policies are the three pillars in modern corporation administration,among which Performance Evaluation plays a key role in enterprise control system.Electronic-commerce has become the most attractive business pattern in knowledge economics age.How to utilize the new pattern and how to combine it with the company's development strategy have been the most favorable research topics in China's enterprises.The article is precisely embarks from this angle,researching how to construction a performance evaluation target system of service industry under E-business environment.The article togethor qualitative and quantitative analysis method, multiangles to analysis the evaluation target system of service industry under E-commerce environment. First , analysised the present research situation of influence factor of business performance evaluation under E-commerce environment, then pointed out the question in the existence and the research point of the article; Afterwards, proposed the Performance Evaluation target system of the service industry based BSC appraisal pattern under E-business environment, through to the correlation literature review;finally, established several model in view of perform- ance evaluation target system of service industry corporation,and checked the model through the analysis of investigation data.Author extracts samples company to carry on the diagnosis analysis,which is 500 strong service enterprises announced by the Center Business Union Network in 2006.The investigation data mainly used the SPSS15.0 statistics processing tool, carried on many kinds of analysis,for example,the validity, the reliability, the factor analysis, the correlation analyss and the regression analysis and so on,and has verified the correctness of hypotheses,obtained the follow conclusions:1) The performance evaluation of service industry enterprise may use 4 kinds of 15 targets to appraise under the E-commerce environment,that is enterprise interior management,financial ability, customer factor and the ability of study&growth in enterprise factors;2)The firm performance has the correlational relationship with the performance evaluation target of service industry enterprises;3) Enterprise interior management and the financial ability have the remarkable influence to the overall effect of service industry performance evaluation, the customer factor and study&growth of enterprise factors are not remarkable; 4) Enterprise information processing abilities, information application abilities,supply chain efficiency , the sales income rate of increment, assets utilization rate , market share , customer satisfaction, employee productivity are all the importance affect factors of the performance evaluation of service industry enterprise.In short,the paper tries to come up the performance evaluation of service industry corporation under E-commerce environment.These findings indicate different Performance Evaluation system of industry enterprise having the different characteristic.