The Research On Influence Of Organizational Commitment Upon Employee's Turnover Behavior In Travel Agency

Tourism in China is currently facing the serious problem, of shortage of talented person, as well as the frequent staff turnover, especially the senior managers. The frequent flow of staff not only has resulted in great losses of enterprises' skills and experience, but also has threaten to the enterprises' survival and development. Nowadays, the problem of HRM(Human Resource Management) has become a bottleneck which restricts the development of national tourism.Organizational commitment is a kind of staff attitude towards organization, which could explain why the staff would like to stay in organization. And as an index, it is also used to check up the staffs enterprise loyalty degree. Based on Meyer and Allen's factors model, national scholars organized the five-dimensional structural factors model,including affective commitment, ideal commitment(Western models that were not mentioned), normative commitment, continuance commitment, and occasional commitment.Using staffs turnover tendency as an important variable scaling the turnover behavior, this text narrates influence of organizational commitment upon employee's turnover behavior, according to the theorectical foundation of the influence process.By studying several travel agency's staff from different departments, the text draws a series of important conclusions as follows: staff's organizational commitment has great differences in the structure and level, continuance commitment is the highest and influences staff's turnover behavior most, followed by occasional commitment, and the level of affective commitment is the lowest. Most staff with occasional- continuance commitment lead to high turnover rate. Organizational commitment affects the turnover tendence firstly ,and then affects the turnover behavior.In the research, the text mainly uses SPSS and EXCEL for statistical analysis, Factor Analysis, Reliability Analysis, Variance Analysis and Correlation Analysis.Finally, the text discussed many factors which influence the level of organizational commitment, and on how to improve the level of organizational commitment and reduce staff turnover rate in travel agency, proposed several human resource management countermeasures.