Designing And Implementing A Call Center For Virtual Nursing Home Service

Old-age home service is that the Government and social forces to rely on the community, in order to provide the elderly living at home care, housekeeping services, rehabilitation care and spiritual consolation, etc. kind of service, the form of services. It is a traditional family model of the supplementary old-age pension and update of our development of community services, the establishment of old-age service system an important component. With the aging population in China is accelerating function of the increasing weakening of the family pension, the elderly pension service has become a major social problem. Comprehensively promote the old-age home service is an increasingly sharp crack pension services to our problems, and effectively improve the masses of old life, the quality of life important way; is to promote family harmony, community harmony and inter-generational harmony, promote the building of a socialist harmonious society, an important measure for ; also accelerate the development of service industries, expanding employment channels and an important way to promote economic growth.Virtual nursing home service system using modern information technology to achieve the concept of old-age home so that the elderly both benefit from the services sector pension, but also compensate for the lack of institutional endowment of family affection. Virtual service system for elderly nursing home information, service information, service information as the basis, the daily care needs of the elderly as the center, combined with the demand for temporary service in order to transfer work orders for the process, old-age services, standardization and service quality evaluation standardization. Government, as an old-age home model of service and management bodies, through a virtual nursing home service system, the completion of services for the elderly, while enterprises and service personnel to join to achieve effective management. Old-age home nursing services, virtual call center system to the core, through the customization process to implement the standard of service.In this paper, has been a virtual nursing home design were compared and analyzed, combined with the special needs of thesis design projects, elaborated on the functions of virtual nursing home, and describes its focus on core systems call center system design and implementation. Virtual nursing home system uses a single access number and access platforms to achieve a unified service scheduling, resources, centralized management. Services for the elderly through the whole process of the closed-loop management and service center workflow management to achieve the closed-loop scheduling service process management, to track return visits for service control, enterprise-class assessment and other assessment.The system, through the old information database, service information base, services, management information base information database to achieve the three basic demand for the service tap and service process management. The system has been put into practical application to good effect. Paper work for the general call center design and call center operations based on system design also has a good reference for.