Design And Implement Of The ITIL's E-government

With the development of the E-government, IT systems infrastructure construction has been changed from the mainly of the system integration, software installation services to optimize and data analysis. The public and government affairs departments demand more and more high-efficiency about the e-government. As soon as possible to establish a highly efficient, standardized system. The CIO had to face the problem about how to improve the services level and the services quality. ITIL come from Their government's needs, ITIL and E-government has close links, ITIL Has a good reference value about Improved the services level and the services quality.The significance and development of E-government process are introduced first, and the characteristics of teaching evaluation are analyzed. On the basis of in-depth study of ITIL V2, we provided introduction based on E-govemment's ITIL. To provide the standard methods and tools from a planned, research and development, the implementation of the Operation. IT service management one of the objectives is to provide quality efficient IT services, Service quality assurance need the definition about rules, supervision and auditing mechanisms. The definition can not copy the experience of the West, we need adapt to the national conditions of china. Develop their own management in line with the rules to ensure the smooth flow.On the basis of today's mature software technology, according to the characteristics of the E-government , the system uses B/S distributed architecture and object-oriented design and programming method. With the best tools and advantages of advanced technology, the system is more intelligent . By the principle of practicality, high level, forward-looking, scalability, unified planning and step-by-step implementation, and gradually perfect, this online system is designed with the function module of Incident Management, Problem Management, Configuration Management, Change Management and Release Management.