The Design And Research Of Tax Call Center System

With the continuous, fast and healthy development of the social economy and culture, the marketing principle start taking the demand of the customer as the point of departure. How to satisfy customer's need and promote the customer's satisfaction effectively to keep the long-term competitive advantage, gets to be the core problem of the business enterprise. Setting up the call center (the Call Center) woulds be to satisfy the customer's need, raising the customer satisfaction and loyalties, the end exaltation the rate of sale success, carry out one of the extremely effective methods that value maximize of customer. The call sign center (the Call Center) mean to connect various call signs that go into for the lord to connect to go in to respond to the center with the telephone, cellular phone. It provides 24 hours for the customer without a break various respond to and serve. Along with the technical fast fierce development of the telecommunication technique and calculators, with the Computer Telecommunication Integration technique for core of, make the emergence of the call sign center solution that the close knot of the calculator network and the correspondence networks put together, the call sign central applied realm and applications expand consumedly.This text based on the research of the call sign center, according to the actual circumstance of the tax administration system of Liaoning, put forward with" the call sign center" for principle of "12366" call sign center systems of province tax administration of Liaoning, designed a net construction project of the tax administration call sign center of Liaoning, and installed to carry on the analysis and introduction of the network equipments, put forward the feasible project of the call sign center's constuct, combine the actual work circumstance to carried on the test to this call sign center (include the customer test, application test, reliability of network test).