The Study And Design Of 114 Telephone Service Management System

Under the situation in which the competition on telecommunication market is strengthening day by day, the image of enterprises is associated with the 114 telephone service directly. On management, service and inquiry of a large quantity of telephone number need set up efficient 114 telephone service management system to raise their work proficiency, improve their business management level, speed up their enterprises'reaction on market, so that their enterprises could occupy more beneficial positions. To employ the system needs to frame an enterprise with customers as the center, to perfect an organization which can react rapidly on the needs of customers, to regular the work process which regards serving customers as the key work. It is very important and feasible for a large telecommunication company to set up 114 telephone service management system. Meeting the needs of the telephone service business process and the system of Daqing Petrochemical Telecommunication Company, this article has analyzed, designed and realized a 114 telephone service management system based on object oriented technology.