Influence Of Citizen 's Demand On Government' S Public Management Efficiency

30years of reform and opening up, has undergone a historic change in therelationship between the interests of people of different classes and groups：from thepast single, relatively consistent benefit of the pattern of evolution fordiversification, diversification of the pattern of interests, from the main fabric torealize their own interests to the main autonomy to realize their own interests by theparty and the government and the all group. This a series of change, has brought moreand more problems and contradictions, people’s rights consciousness is also growingrapidly, and more and more performance for the proposed every kind ofappeal to shoulder social public power and responsibility of the party and governmentorgans.During the12th Five Year Plan period, Dalian City, comprehensivelydeepenreform, vigorously promote the construction of "two first", municipal Partycommittee City Hall to increase the people’s livelihood orientation, deepening publicopinion work as the starting point and standpoint of all work, put one’s heart and soulinto promoting involves the vital interests of the problem be effectively solved.Especially since eighteen, municipal Party committee City Hall gathering strength incarrying out the mass line of the party in educational practice, innovation, serviceand public demand settlement mechanism, promote the sustained and healthydevelopment of economy and society in our city.In this paper I in public opinion and feedback effects on public management asthe breakthrough point, the connotation and characteristics of civil appeals fromthe in-depth analysis of the causes of the interest demand diversity, and then analyzesthe demands from the public groups and individual differences, expounds the presentsituation of civil lawsuit and its positive role in the economic transformation ofgovernment we should pray, laid a solid foundation for the study of our citypublic appeal mechanism.Then this paper focuses on the public network and Dalian mayor mailbox of thetwo public demands and solve the channel to strengthen government publicmanagement and improve the efficiency of public management uses literaturereview and data are introduced. Through the abroad and our citizens claimsmechanism comparing the merits of the existing research results, as a secondaryanalysis, through research that our city public claim settlement mechanismin service livelihood of the people, by the people, for the people who has the advantage of municipal Party committee City Hall leading lead, attaches greatimportance to the leadership, strong supervision mechanism and evaluationdeficiencies in supervision mechanism, high cost, passive, not detailed reply for notthoroughly with other area still has a gap.Finally, according to the our city public appeal advantages, and learn from theadvanced experience of other countries and regions, from two angles at the presentstage and the long-term nature of how to give full play to the public demands putforward suggestions to improve the government public management efficiency andsolve the channel advantage, analysis to explain profound theories in simplelanguage from the government to strengthen the work initiative. The governmentshould be a full investigation in public management, from the masses, to themasses; to strengthen the publicity of government affairs, introduced in the thing inadvance after the whole process supervision in the formulation of public policy; theability to deal with unexpected problems and disposal, smooth channels of appeal.