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Implying IVR System By "SALT"

Posted on:2005-12-23Degree:MasterType:Thesis
Country:ChinaCandidate:S D ZhangFull Text:PDF
GTID:2168360152470418Subject:Software engineering
Abstract/Summary:PDF Full Text Request
Computer Speech is an essential element in Computer Multimodal , and the Microsoft .NET speech platform provides a smooth migration method. SALT(Speech Application Language Tags) standard is designed from the ground up to enable development and deployment of multimodal applications.The SALT-enabled Internet Explorer and Pocket Internet Explorer browsers will be widely available, creating a large base of devices that are capable of rendering multimodal applications.Base the technology, we can contact others by IVR in salt through the WEB.So it is possible that finding someone by IVR in SALT (e-link) and it will be come true by mobie or telephone or e-mail etc.There are three main parts in the essay:1. SALT technology analyze: As a new technology, need to study the standard content, so can associate the application now.2. IVR analyze: According the function of Call Center, analyze how Call Center work.3. IVR by use the SALT technology: SALT can implement in HTML, XHTML. User can enabled Internet Explorer (e-link) by speech interface, or by speech recognized.Need to study the Salt technology before the essay, so can application better. The new in the essay: supply speech method and interface-imply IVR system more nature and easer through the Call Center (e-link).
Keywords/Search Tags:Salt, Call Center, IVR, Microsoft .NET, Multimodalse
PDF Full Text Request
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